Your Privacy Matters
At traphIQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our RFID tracking and automation services.
1. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.
Account Information
Name, email address, company details, contact information, and billing information when you create an account.
Usage Data
Information about how you use our service, including access logs, system interactions, and feature usage.
RFID Tracking Data
Personnel location data, equipment tracking information, and facility access logs processed through our system.
Technical Information
IP addresses, browser types, device information, and system configuration data for service delivery.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our RFID tracking and automation services
- Account Management: To create and manage your account, process payments, and provide customer support
- Safety and Security: To ensure workplace safety, emergency response, and system security
- Analytics and Reporting: To generate usage reports, safety analytics, and operational insights
- Communication: To send service updates, security alerts, and administrative messages
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing and Disclosure
3.1 We Do Not Sell Personal Information
traphIQ does not sell, rent, or trade your personal information to third parties for their commercial purposes.
3.2 Limited Sharing
We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist in providing our services
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect the rights, property, or safety of traphIQ, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Consent: When you explicitly consent to sharing information
4. Data Security and Protection
Enterprise-Grade Security
We implement comprehensive security measures to protect your data, including encryption, access controls, and regular security audits.
4.1 Security Measures
- End-to-end encryption for data transmission and storage
- Multi-factor authentication and role-based access controls
- Regular security assessments and penetration testing
- Secure data centers with physical security controls
- Employee security training and background checks
- Incident response and breach notification procedures
4.2 Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. RFID tracking data is typically retained for the duration of your subscription plus additional periods as required by applicable safety regulations.
5. Your Rights and Choices
5.1 Access and Control
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
5.2 Account Settings
You can update your account information, communication preferences, and privacy settings through your account dashboard.
6. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
- Email: privacy@traphiq.ca
- Address: traphIQ Privacy Office, Sudbury, Ontario, Canada
- Response Time: We will respond to privacy inquiries within 30 days